Usually ships within 1-2 Business Days unless otherwise noted. Most orders ship within 24-48 hours. Custom orders may take longer depending on the particular merchandise.
Shipping times will be delayed by both Jewish and legal holidays.
Domestic Orders are shipped ground unless otherwise requested. Ground service takes anywhere from 1 to 10 days.
Overnight, second and third day shipping is available upon request.
What "Let Judaica Place choose Best Shipping Method" Means:
This option will usually arrive within 3-10 Business Days.
This allows Judaica Place to choose the least expensive, yet most efficient manner to get your package to you. For your convenience we will choose the best shipping carrier that will expedite the order and ensure that the merchandise will arrive in perfect condition.
Unless otherwise requested, we will decide which method of shipping best suits your order and that will benefit you the most.
In the event that a package does not arrive within 10 business days from when it is shipped, feel free to contact us. We will look into the shipment status, and do our best to make sure that you receive your package in the most timely way possible. After the shipping carrier (i.e. UPS/USPS) reports that a package has been delivered, Judaica Place is no longer responsible for the package, but we will try our best to make sure that you receive it. After Judaica Place ships a package we can no longer change the shipping address. Judaica Place will do our best to help locate a package that has shipped and not been received when claimed within 30 days of the package's shipment confirmation.
In order to facilitate your order in the quickest way - in the event that a product is out of stock and it will hold up your order we reserve the right to adjust your order to reflect the missing item and ship your order right away. As long as your order has more than 50% of the dollar value, we will fill your order. If the missing item is available to us we will ship it at no shipping charge, otherwise it will be adjusted on your order. If for any reason you would like us to contact you regarding this please include a message on the checkout page and we will be happy to do whatever we can for you.
All our shipping rates are for the US.
We do not ship internationally. If your billing address is international, you may place your order to be shipped within the USA.
For your convenience, you can file for a Return of Merchandise Authorization (RMA) within 7 days of receiving your order. Upon receipt of your return, you will receive a full refund for the item's price to your original form of payment provided that the item is returned unused and in its original mint condition. Returns must be received with RMA within 14 days of the date your RMA was issued. All return shipping costs are your responsibility.
If your order was received damaged: Please follow the above procedure for filing for an RMA. RMA must be requested within 7 days of receiving your damaged order.
We will request a picture of the item before shipping it back to us so our quality department can evaluate the item. If we can determine from the picture that the item is beyond repair, we may issue a credit without your shipping the item back to us.
If it's not possible to determine this from the picture, then you may ship the item back to us. Upon receipt, if the item does indeed have a manufacturer defect, we will refund you the cost of both the item and the return shipping up to $4.95. If the item is not damaged and simply did not meet your expectations, we will refund you the cost of the item.
In the case that the item is damaged and you would like a replacement of the same item, we will ship you a replacement at no charge. If the item is not damaged, you may be charged both the original shipping cost of your order in addition to the shipping cost of any replacement products that you choose to order instead.
Seasonal items, sale items, specialty items and custom orders, cannot be returned. Sacred Writings (Tefillin, Mezuzahs, Megillahs, etc.) cannot be returned.
For efficient processing please report all damages or missing items within 7 days of receiving your package.
Packages returned without an RMA on the package label will not be received. Items must be returned in brand new condition, in their original manufacturer's packaging in order to be refunded.
Include the RMA number, and wrap the package securely so that it does not get damaged in transit.
Returns can be dropped off at our 1917 Avenue M location. Please include a copy of the RMA email that you receive in the return package.
RMA: (Number issued must go here)
The Judaica Place
Attn: Returns Dept.
1917 Ave M
Brooklyn NY 11230
I want to place an order and I'm tax exempt. How do I place my order?
When placing your order, on the checkout page there is a box for special instructions. In the box write that you are tax exempt and will follow up with a form. This will tell the processor not to process your order until we receive your form. Once you receive your email confirmation with your order number, simply press "reply" and attach your tax exempt form, and we'll remove the tax before your order is shipped.
I placed an order and I would like to apply a coupon code. What could I do?
In most cases, if your order wasn’t yet processed we can still apply any qualifying offers to your order depending on availability of the offer or promotion at the time your order was placed. You can add the promotion to a future order; promos are good until supplies last or until the specified expiration date. Contact us right away using Live Chat or email us at email@example.com with your order number and your coupon code. If applicable, we will apply the promo to your order when it is processed. Once your order has been processed, we can no longer make any adjustments to your order.
How many coupon codes can I use when I place my order?
You can use one (1) coupon code per order. To redeem multiple coupon codes, place a separate order using each coupon code.
Here is how to redeem your coupon code.
- During checkout: Place your coupon code in the box ‘WebStore Coupon’ and hit tab on your keyboard
- You will see the discount reflected in the charges in the merchandise total
- Proceed to checkout
I placed an order with a coupon code, and the website let it through even though my order didn't qualify for the coupon code. What will happen with my order?
As much as we'd love to honor as many coupon codes as possible, unfortunately many coupon codes originate from the manufacturer with guidelines that we need to follow. Only qualifying orders will be accepted. In the event that an unqualified order did go through, your order will be refunded and your card will not be charged.
What if I place multiple orders to the same address?
For your convenience, multiple orders to the same shipping address may be shipped together, unless otherwise specified.
You sent me my tracking number but I don’t see any movement on the package. Where is my package?
Shipping carriers can take up to 48 hours to update package tracking information. Rest assured that once we have sent your tracking number to you, your order has been shipped and is en route to you. Good news is our tracking information is available to you as well! Simply check the carrier’s tracking website once a day for an update.
I placed an order but I need to cancel it, what should I do?
You can cancel your order until your credit card has been processed. Once your order has been processed, we can no longer make any adjustments to your order. To cancel an order, contact us right away using Live Chat or email us at firstname.lastname@example.org with your order number and cancellation request. If we still can, we will cancel it for you and you will receive cancellation confirmation as soon as it goes through. Please do not refuse an order before contacting us and getting authorization. Please note: Orders that are returned without an RMA may activate automatic cancellation of new orders from your JudaicaPlace.com account. If you refuse an order unauthorized, you will be responsible for the shipping and handling of that order.
I returned my undamaged order to Judaica Place and you received it damaged. What will happen with my return?
If an item is returned to us damaged and you did not report the item damaged when you received it, we will contact you. You can choose to pay to ship it back to you, or we can dispose of it for you. Judaica Place is not responsible for damages in return shipping. Upon request when we initially contact you, we will send you a picture of the damage so you can file a claim with the carrier you used to ship the return. Unclaimed damages will be disposed of one week after our initial notice of the damage.