Judaica Place Customer Service FAQ - Terms and Conditions
Most orders leave our facility within 1-2 business days. Transit time will vary depending on your location. As soon as your order leaves our facility, you will receive a tracking number by email from firstname.lastname@example.org.
Keep in mind that Jewish and legal holidays may affect shipping times. Custom orders may take longer depending on the production time of the products you ordered. Estimated transit times for our shipping methods are below:
In Store Pickup - Please wait for "Ready to Go" Email FREE!
Standard - Transit time: 4-10 business days FREE for all orders over $129.99
Premium - Transit time: 3-5 business days
Express - Transit time: 2-3 business days
Overnight - Next Day Delivery - Order by 10am EST
The pricing for the Premium, Express, and Overnight options will be calculated automatically, once the item is added to the cart, and all the billing and shipping information is entered into the checkout page.
Currently we only ship within the USA and Puerto Rico.
We suggest having your order shipped to someone who may be coming to you from the USA, and they can bring it to you.
You can use a foreign billing address or a foreign credit card if you live outside of the USA, so you can ship an order to anyone in the USA.
In order for the foreign billing address to function as an option on the checkout page, the shipping address must also be present. However, if you want to actually ship to that foreign address, it won’t work.
The first step would be to make sure all of your information is filled in correctly, including your USA shipping address and your credit card information. Note: If you are using a WebStore Coupon, please make sure the total reflects the Coupon discount before you click on “Confirm & Pay Now.”
The second step is to make sure the following checkboxes are checked off:
“No thanks, I'll create an account later.” (Select this option if you do not have an account and do not want to create one now. If you think you may have an account but you don’t remember, click on “Login if you have an account”, and enter your email address. If you do not remember your password, click on “forgot your password?” to reset your password.
Step three is to make sure that a shipping method is selected. Please note: The shipping methods will only appear once all of the rest of your information is filled out.
The fourth step is to ensure that the terms and conditions box is confirmed.
After ensuring that these 4 steps are followed, click “Confirm & Pay Now”. If you receive an error message with a code number, it will have a description following it which explains what was entered incorrectly. Try to adjust that part, and if it still doesn't work, please contact us by phone or email, and we will do our best to assist you within business hours.
When an order is placed over the website, a pending charge will be placed on your credit card. It will not actually be charged until we process the order.
You can change or cancel your order until your credit card has been processed. Once your order has been processed, your order has left our facility and we cannot make any adjustments to your order.
If you would like to add another item, change the shipping address, or cancel your order, please email us at email@example.com right away with the new shipping address, Product ID of the additional item you would like, or cancellation request. If we are able to make the change or cancellation, we will confirm with you.
Once the order is shipped, you will receive an email with your tracking number. Please note: Since emails are automated through the original order, the revised shipping address will not be reflected on the receipt and the tracking number email.
If the order has not been processed yet, please contact us right away, and we can cancel your order. That way, you can place the order again with the coupon code.
You can use one (1) coupon code per order. To redeem multiple coupon codes, place a separate order using each coupon code.
Here is how to redeem your coupon code:
At checkout, place your coupon code in the box labeled ‘WebStore Coupon’ and press the tab button on your keyboard. You will then see the promotion reflected in your order total. If you don’t see the promotion reflected in your order total, either the coupon code was entered incorrectly, or the coupon is not applicable to the item(s) in your cart.
We accept returns of products when a Return of Merchandise Authorization (RMA) is issued within 7 days of the shipment’s arrival date. Return shipping costs for returned orders are at the expense of the customer, unless otherwise stated.
To request an RMA please email us at: firstname.lastname@example.org with your order number and reason for return.
Seasonal items, sale items, specialty items, custom orders, and Sacred Writings (Tefillin, Mezuzahs, Megillahs, etc.) cannot be returned. Shas orders may be subject to a 20% restocking fee when returned.
For efficient processing, RMA must be requested within 7 days of receiving your damaged order. To report your damaged order, pleaseemail us at email@example.com with your order number and a picture of the damage. Please retain both the item and its packaging materials.
If it's not possible to determine the severity of the damage from the picture, then you may ship the item back to us. Upon receipt, if the item does indeed have a manufacturer defect, we will refund you the cost of both the item and the return shipping up to $9.95. If the item is not damaged and simply did not meet your expectations, we will refund you the cost of the item.
Returns can be shipped or dropped off at our 1917 Avenue M location. Include a copy of the RMA email that you received in the return package.
Packages returned without an RMA on the package label will not be received. Items must be returned in brand new condition, in their original manufacturer's packaging, in order to be refunded. Please pack the return securely so that it does not get damaged in transit.
Ship returns to:
The Judaica Place
Attn: Returns Dept.
1917 Avenue M
Brooklyn, NY 11230
We will contact you to confirm receipt and refund of your return as soon as it is processed.
Need it sooner? Check below for expedited options:
- 3-4 weeks to the event: Express Shipping should be selected upon checking out to ensure that the order is received in time.
- 2-3 weeks to the event: There is a $60 rush fee from the stamping company, and Express Shipping should be selected upon checkout to ensure that the order is received in time.
- 1-2 weeks to the event: There is a $100 rush fee from the stamping company, and Express Shipping should be selected upon checkout to ensure that the order is received in time.
- We do not accept orders for events that take place in less than a week.
Select the quantity and bencher that you would like, add the text in the bencher form, and click “Submit”. Once the order is placed and you received your confirmation email, please respond to the email with a High Resolution JPG or PDF file of your monogram.
There is no additional cost to have the monogram added.