Judaica Place Customer Service FAQ - Terms and Conditions

Yes! We offer Free Standard Shipping with any online purchase of $129.99, and $9.95 Flat Rate Standard Shipping on all orders under $129.99. (Merchandise subtotal is calculated before sales tax, before product customization, and after any discounts or coupons). Offer applies to Standard Shipping to one location in the continental USA including Puerto Rico. Orders qualifying for Free Shipping will be identified with "FREE" next to the Standard Shipping option. Orders qualifying for Flat Rate Shipping will be identified with "$9.95" next to the Standard Shipping option. Shipping surcharges may apply for all shipping methods due to size, weight or special handling required. (These charges are indicated on the appropriate product information pages and will be displayed in the shipping method subtotal of your order.) If you select a shipping method other than Standard, shipping charges will apply accordingly. Offer is subject to change without notice.

Most orders leave our facility within 1-2 business days. Transit time will vary depending on your location. As soon as your order leaves our facility, you will receive a tracking number by email from orders@judaicaplace.com. 

Keep in mind that Jewish and legal holidays may affect shipping times. Custom orders may take longer depending on the production time of the products you ordered. Estimated transit times for our shipping methods are below:
 
In Store Pickup - Please wait for "Ready to Go" Email FREE!
Standard - Transit time: 4-10 business days FREE for all orders over $129.99
Premium - Transit time: 3-5 business days
Express - Transit time: 2-3 business days
Overnight - Next Day Delivery - Order by 10am EST
 
The pricing for the Premium, Express, and Overnight options will be calculated automatically, once the item is added to the cart, and all the billing and shipping information is entered into the checkout page.

If your package has not arrived within 4 business days after the estimated delivery date for your shipping method, check your carrier's tracking number. Shipping carriers can take up to 48 hours to update package tracking information. Rest assured that once we have sent your tracking number to you, your order has been shipped and is en route to you. If there is no movement on the tracking number, or the shipping carrier (i.e. UPS/USPS) reports that the package has been delivered and you have not received it, please contact us right away. We will research the shipment status to make sure that you receive your package as promptly as possible. After 30 days from the shipment date, Judaica Place is no longer responsible for the package.

Currently we only ship within the USA and Puerto Rico. 
We suggest having your order shipped to someone who may be coming to you from the USA, and they can bring it to you.  

You can use a foreign billing address or a foreign credit card if you live outside of the USA, so you can ship an order to anyone in the USA.
In order for the foreign billing address to function as an option on the checkout page, the shipping address must also be present. However, if you want to actually ship to that foreign address, it won’t work.

When placing your order, enter your tax ID number in the "Tax Exempt" form on the checkout page. Once you receive your order confirmation email, please reply within 30 minutes with a complete copy of your tax exempt form and we will remove the tax from your order before the order is processed. Please note: In the event that we don’t receive a copy of the tax exempt form, we will process the order with tax, and have it ready for shipment. 

The first step would be to make sure all of your information is filled in correctly, including your USA shipping address and your credit card information. Note: If you are using a WebStore Coupon, please make sure the total reflects the Coupon discount before you click on “Confirm & Pay Now.”

The second step is to make sure the following checkboxes are checked off:
“No thanks, I'll create an account later.” (Select this option if you do not have an account and do not want to create one now. If you think you may have an account but you don’t remember, click on “Login if you have an account”, and enter your email address. If you do not remember your password, click on “forgot your password?” to reset your password.

Step three is to make sure that a shipping method is selected. Please note: The shipping methods will only appear once all of the rest of your information is filled out.

The fourth step is to ensure that the terms and conditions box is confirmed.

After ensuring that these 4 steps are followed, click “Confirm & Pay Now”. If you receive an error message with a code number, it will have a description following it which explains what was entered incorrectly. Try to adjust that part, and if it still doesn't work, please contact us by phone or email, and we will do our best to assist you within business hours.

When an order is placed over the website, a pending charge will be placed on your credit card. It will not actually be charged until we process the order.
You can change or cancel your order until your credit card has been processed. Once your order has been processed, your order has left our facility and we cannot make any adjustments to your order.

If you would like to add another item, change the shipping address, or cancel your order, please email us at orders@judaicaplace.com right away with the new shipping address, Product ID of the additional item you would like, or cancellation request. If we are able to make the change or cancellation, we will confirm with you.

Once the order is shipped, you will receive an email with your tracking number. Please note: Since emails are automated through the original order, the revised shipping address will not be reflected on the receipt and the tracking number email.

If the order has not been processed yet, please contact us right away, and we can cancel your order. That way, you can place the order again with the coupon code.

You can use one (1) coupon code per order. To redeem multiple coupon codes, place a separate order using each coupon code.
Here is how to redeem your coupon code:

At checkout, place your coupon code in the box labeled ‘WebStore Coupon’ and press the tab button on your keyboard. You will then see the promotion reflected in your order total. If you don’t see the promotion reflected in your order total, either the coupon code was entered incorrectly, or the coupon is not applicable to the item(s) in your cart. 

For your convenience, multiple orders to the same shipping address may be shipped together, unless otherwise specified.

If a product that you ordered is temporarily out of stock, we will contact you right away.

 

You can either send us the product ID number of an item you'd like to have sent as a replacement or you can choose to have the order shipped as is and the missing item refunded in full. If we do not receive an answer from you, Judaica Place reserves the right to fill the rest of your order immediately or have the order canceled and refunded to you. If the order can not be adjusted, Judaica Place reserves the right to adjust your order total accordingly and ship your order without the out of stock product.

We accept returns of products when a Return of Merchandise Authorization (RMA) is issued within 31 days of the shipment’s arrival date. Return shipping costs for returned orders are at the expense of the customer, unless otherwise stated. If a customer chooses to return a product on an order that originally qualified for free shipping and the new total will fall below $129.99, then the $9.95 standard shipping charge will now be applied to the order. This includes returning an entire order which originally qualified for free shipping.

To request an RMA please email us at: orders@judaicaplace.com with your order number and reason for return.

Seasonal items, sale items, specialty items, custom orders, and Sacred Writings (Tefillin, Mezuzahs, Megillahs, etc.) cannot be returned. Shas orders may be subject to a 20% restocking fee when returned.

For efficient processing, RMA must be requested within 31 days of receiving your damaged order. To report your damaged order, pleaseemail us at orders@judaicaplace.com with your order number and a picture of the damage. Please retain both the item and its packaging materials.

If it's not possible to determine the severity of the damage from the picture, then you may ship the item back to us. Upon receipt, if the item does indeed have a manufacturer defect, we will refund you the cost of both the item and the return shipping up to $9.95. If the item is not damaged and simply did not meet your expectations, we will refund you the cost of the item.

You can file for an RMA within 31 days of receiving your order. Upon receipt of your return, you will receive a full refund for the item's price, minus the original shipping cost to your original form of payment, provided that the item is returned unused and in its original mint condition. If a customer chooses to return a product on an order that originally qualified for free shipping and the new total will fall below $129.99, then the $9.95 standard shipping charge will now be applied to the order. Returns must be received with RMA within 14 days of the date your RMA was issued. All return shipping costs are your responsibility.

Returns can be shipped or dropped off at our 1917 Avenue M location. Include a copy of the RMA email that you received in the return package.

Packages returned without an RMA on the package label will not be received. Items must be returned in brand new condition, in their original manufacturer's packaging, in order to be refunded. Please pack the return securely so that it does not get damaged in transit.

Ship returns to:

The Judaica Place

Attn: Returns Dept.

1917 Avenue M

Brooklyn, NY 11230

We will contact you to confirm receipt and refund of your return as soon as it is processed.

If an item is returned to us damaged and you did not report the item damaged when you received it, we will contact you. You can choose to pay to ship it back to you, or we can dispose of it for you. Judaica Place is not responsible for damages in return shipping. Upon request when we initially contact you, we will send you a picture of the damage so you can file a claim with the carrier you used to ship the return. Unclaimed damages will be disposed of one week after our initial notice of the damage.

If you'd like to exchange all or part of your order, please request an RMA to return the item(s). Than follow the return process above to send your return back. Place a separate order for the new item(s) you would like. This purchase will be a separate transaction from your return and will be processed right away, instead of waiting for the return to arrive at our facility. Return shipping costs and shipping costs for your new order are your responsibility.

To create a gift registry, log in to your JudaicaPlace.com account. If you don't have an account yet, click here to create one. Once you are logged in to your account, you'll find a link to Gift Registries on your My Account page.

Anytime you need to edit your registry, just log in to your account and click on the Gift Registries link on your My Account page. To add items to your registry, you may browse the website and click on the gift box icon on the bottom right of the product page.

Click here and enter the registrant's name to locate their registry!

Once you've clicked “submit” and confirmed your order you can rest assured that your personalization has reached us. We will send you a proof along with the final costs before we proceed, so please look out for our email within 1-2 business days. Please note, the price of the customization will not be reflected in your cart. Stamping along with the Design and Setup fees, will be added to your order after you approve the stamping details which will be sent in a separate email. We will not stamp anything without your written approval.

You can change and make adjustments to your order until final approval is received for the design proof. Once the design proof is confirmed, no changes can be made to the order.

Standard processing time for bencher orders is 4-6 weeks from the date your order is confirmed.
Need it sooner? Check below for expedited options:

• 3-4 weeks to the event: Express Shipping should be selected upon checking out to ensure that the order is received in time.
• 2-3 weeks to the event: There is a $60 rush fee from the stamping company, and Express Shipping should be selected upon checkout to ensure that the order is received in time.
• 1-2 weeks to the event: There is a $100 rush fee from the stamping company, and Express Shipping should be selected upon checkout to ensure that the order is received in time.
• We do not accept orders for events that take place in less than a week.

The minimum order for stamping is 60 benchers. For orders under 60 benchers, there will be an additional $20 charge.

We can add a custom monogram to your bencher.
Select the quantity and bencher that you would like, add the text in the bencher form, and click “Submit”. Once the order is placed and you received your confirmation email, please respond to the email with a High Resolution JPG or PDF file of your monogram.
There is no additional cost to have the monogram added.

Once we receive your custom monogram, we will set up a design proof for you to confirm via email.

We do! Please email us at orders@judaicaplace.com and we will send you the standard templates that we have for your occasion. 

We have a graphics team that are experienced in matching fonts to the bencher, and they create design proofs that are beautiful and popular.

We always try our best to give our customers what they are looking for! You can send us an email with a picture and/or the link to the bencher you would like, and we will do our best to see if we can get it in for you.