I just placed my order. When will it arrive?
Most orders leave our facility within 1-2 business days. Transit time will vary depending on your location. As soon as your order leaves our facility, you will receive a tracking number by email so you can keep an eye out for your delivery. Keep in mind that Jewish and legal holidays may affect these times. Custom orders may take longer depending on the production time of the products you ordered.
I didn't receive a tracking number. Where can I find it?
As soon as your order leaves our facility, you will receive a tracking number by email from email@example.com. Search "Ready to go" in your email inbox to locate your tracking number.
You sent me my tracking number but I don’t see any movement on the package. Where is my package?
Shipping carriers can take up to 48 hours to update package tracking information. Rest assured that once we have sent your tracking number to you, your order has been shipped and is en route to you. Good news is our tracking information is available to you as well! Simply check the carrier’s tracking website once a day for an update.
I placed an order and I haven’t gotten it yet. Where is my order?
If your package has not arrived within 4 business days after the expected delivery date, check your carrier's tracking number. If there is no movement on the tracking number, please contact us right away. We will research the shipment status to make sure that you receive your package as promptly as possible. After the shipping carrier (i.e. UPS/USPS) reports that a package has been delivered or after 30 days from the shipment date, Judaica Place is no longer responsible for the package.
I need to ship an order to an international address. Could I do this?
All our shipping rates are for the USA. We do not currently ship internationally. If your billing address is international, you may place your order to be shipped within the USA.
I want to place an order and I'm tax exempt. How do I place my order?
When placing your order, on the checkout page in the comments box, please note that you are tax exempt. Once you receive your order confirmaion email, please reply with your tax exempt form attached. Before your order is processed for payment, we will remove the tax.
I placed an order and I need to change the shipping address. How do I change it?
We can change your shipping address up until your order is processed.
Please contact us right away by replying to your order confirmation email with the new shipping address. If we are able to change the address, we will confirm the change. Typically, if you place your order during business hours and the change is made within 15 minutes of placing your order, we will be able to change it for you.
If you place your order after hours, please reply to your order confirmation email with the address change, and a customer service agent will contact you as soon as we open.
I placed an order and I would like to apply a coupon code. What could I do?
In most cases, if your order wasn’t processed yet, we can still apply any qualifying offers that were available when you placed your order. If a coupon code or promotion was not available at the time you placed your order, we are not able to apply it. Promos are valid while supplies last or until the specified expiration date.
Contact us right away by replying to your order confirmation email with your coupon code. If applicable, we will apply the promo to your order when it is processed. Once your order has been processed, we can no longer make any adjustments to your order.
How many coupon codes can I use when I place my order?
You can use one (1) coupon code per order. To redeem multiple coupon codes, place a separate order using each coupon code.
Here is how to redeem your coupon code.
- During checkout: Place your coupon code in the box ‘WebStore Coupon’ and hit tab on your keyboard
- You will see the discount reflected in the charges in the merchandise total
- Proceed to checkout
I placed an order with a coupon code, and the website let it through even though my order didn't qualify for the coupon code. What will happen with my order?
As much as we'd love to honor as many coupon codes as possible, unfortunately many coupon codes originate from the manufacturer with guidelines that we need to follow. Only qualifying orders will be accepted. In the event that an unqualified order did go through, your order will be refunded and your card will not be charged.
What if I place multiple orders to the same address?
For your convenience, multiple orders to the same shipping address may be shipped together, unless otherwise specified.
I placed an order but I need to cancel it, what should I do?
You can cancel your order until your credit card has been processed. Once your order has been processed, we can no longer make any adjustments to your order. To cancel an order, contact us right away using Live Chat or email us at firstname.lastname@example.org with your order number and cancellation request. If we still can, we will cancel it for you and you will receive cancellation confirmation as soon as it goes through. Please do not refuse an order before contacting us and getting authorization. Please note: Orders that are returned without an RMA may activate automatic cancellation of new orders from your JudaicaPlace.com account. If you refuse an order unauthorized, you will be responsible for the shipping and handling of that order.
I received a message that one of the products I ordered is out of stock. What happens next?
If a product that your ordered is temporarily out of stock, we will contact you. To ship your order as soon as possible, please respond right away so we can fill your order. Judaica Place reserves the right to fill the rest of your order immediately and ship the out of stock product separately at no additional shipping charge. If the product may not be restocked within a few days, Judaica Place reserves the right to adjust your order total accordingly and ship your order without the out of stock product.
What is JudaicaPlace.com's return policy?
We accept returns of products when a Return of Merchandise Authorization (RMA) is issued within 7 days of the shipment’s arrival date.
Seasonal items, sale items, specialty items, custom orders, and Sacred Writings (Tefillin, Mezuzahs, Megillahs, etc.) cannot be returned.
I received my order and it is damaged. How do I request a replacement?
For efficient processing, RMA must be requested within 7 days of receiving your damaged order. To report your damaged order, please follow the procedure below for filing for an RMA. Please retain both the item and its packaging materials.
After receiving your RMA request, we will request a picture of the damaged product for evaluation. If we can determine from the picture that the item is beyond repair, we may issue a credit without your shipping the item back to us.
If it's not possible to determine the severity of the damage from the picture, then you may ship the item back to us. Upon receipt, if the item does indeed have a manufacturer defect, we will refund you the cost of both the item and the return shipping up to $4.95. If the item is not damaged and simply did not meet your expectations, we will refund you the cost of the item.
In the case that the item is damaged and you would like a replacement of the same item, we will ship you a replacement at no charge. If the item is not damaged, you may be charged both the original shipping cost of your order in addition to the shipping cost of any replacement products that you choose to order instead.
I received my order and it is not what I expected. How do I return it?
For your convenience, you can file for an RMA within 7 days of receiving your order. Upon receipt of your return, you will receive a full refund for the item's price to your original form of payment, provided that the item is returned unused and in its original mint condition. Returns must be received with RMA within 14 days of the date your RMA was issued. All return shipping costs are your responsibility.
I received my RMA. What is the return process?
Returns can be shipped or dropped off at our 1917 Avenue M location. Include a copy of the RMA email that you receive in the return package.
Packages returned without an RMA on the package label will not be received. Items must be returned in brand new condition, in their original manufacturer's packaging, in order to be refunded. Please pack the return securely so that it does not get damaged in transit.
Ship returns to:
The Judaica Place
Attn: Returns Dept.
RMA: (Number issued must go here)
1917 Ave M
Brooklyn NY 11230
We will contact you to confirm receipt and refund of your return as soon as it is processed.
I returned my undamaged order to Judaica Place and you received it damaged. What will happen with my return?
If an item is returned to us damaged and you did not report the item damaged when you received it, we will contact you. You can choose to pay to ship it back to you, or we can dispose of it for you. Judaica Place is not responsible for damages in return shipping. Upon request when we initially contact you, we will send you a picture of the damage so you can file a claim with the carrier you used to ship the return. Unclaimed damages will be disposed of one week after our initial notice of the damage.