Everyday Free Shipping and Flat Rate Shipping
Free Standard Shipping on Orders over $79
$9.95 Flat Rate Standard Shipping (orders under $79)
Offer Details: Free Standard Shipping with any online purchase of $79 (merchandise subtotal is calculated before sales tax, before gift wrap charges, before product customization, and after any discounts or coupons). Offer applies to Standard Shipping to one location in the continental USA including Puerto Rico. Orders qualifying for Free Shipping will be identified with "FREE" next to the Standard Shipping option. Orders qualifying for Flat Rate Shipping will be identified with "$9.95" next to the Standard Shipping option. Shipping surcharges may apply for all shipping methods due to size, weight or special handling required. (These charges are indicated on the appropriate product information pages and will be displayed in the shipping method subtotal of your order.) If you select a shipping method other than Standard, shipping charges will apply accordingly. Offer is subject to change without notice.
Click Here for Shipping FAQ
Most orders leave our facility within 1-2 business days. Transit time will vary depending on your location. As soon as your order leaves our facility, you will receive a tracking number by email so you can keep an eye out for your delivery. Keep in mind that Jewish and legal holidays may affect these times. Custom orders may take longer depending on the production time of the products you ordered. Estimated transit times for our shipping methods are below:
In-Store Pickup: Please wait for the "Ready to Go" Email
Standard transit time: 4-10 business days
Premium transit time: 3-5 business days
Express transit time: 2-3 business days
Overnight: Next Day Delivery when order is placed by 10AM EST
We can change your shipping address up until your order is processed.
Please contact us right away by replying to your order confirmation email with the new shipping address. If we are able to change the address, we will confirm the change. Typically, if you place your order during business hours and the change is made within 30 minutes of placing your order, we will be able to change it for you.
If you place your order after hours, please reply to your order confirmation email with the address change, and a customer service agent will contact you as soon as we open.
If your order has already shipped to the shipping address you provided, we cannot change the shipping address and Judaica Place is no longer responsible for the package. If the package is returned to us, we will contact you to reship it to the updated shipping address for $9.95. If the package is not returned to sender, you may place a new order to the correct shipping address. If you place a new order and the original package is returned to us at a later date, we will contact you to refund the original order.
In most cases, if your order wasn’t processed yet, we can still apply any qualifying offers that were available when you placed your order. If a coupon code or promotion was not available at the time you placed your order, we are not able to apply it. Promos are valid while supplies last or until the specified expiration date.
Contact us right away by replying to your order confirmation email with your coupon code. If applicable, we will apply the promo to your order when it is processed. Once your order has been processed, we can no longer make any adjustments to your order.
You can use one (1) coupon code per order. To redeem multiple coupon codes, place a separate order using each coupon code.
Here is how to redeem your coupon code.
- During checkout: Place your coupon code in the box ‘WebStore Coupon’ and hit tab on your keyboard
- You will see the discount reflected in the charges in the merchandise total
- Proceed to checkout
We accept returns of products when a Return of Merchandise Authorization (RMA) is issued within 7 days of the shipment’s arrival date.
Seasonal items, sale items, specialty items, custom orders, and Sacred Writings (Tefillin, Mezuzahs, Megillahs, etc.) cannot be returned.
For efficient processing, RMA must be requested within 7 days of receiving your damaged order. To report your damaged order, please follow the procedure below for filing for an RMA. Please retain both the item and its packaging materials.
After receiving your RMA request, we will request a picture of the damaged product for evaluation. If we can determine from the picture that the item is beyond repair, we may issue a credit without your shipping the item back to us.
If it's not possible to determine the severity of the damage from the picture, then you may ship the item back to us. Upon receipt, if the item does indeed have a manufacturer defect, we will refund you the cost of both the item and the return shipping up to $9.95. If the item is not damaged and simply did not meet your expectations, we will refund you the cost of the item.
In the case that the item is damaged and you would like a replacement of the same item, we will ship you a replacement at no charge. If the item is not damaged, you may be charged both the original shipping cost of your order in addition to the shipping cost of any replacement products that you choose to order instead.
Returns can be shipped or dropped off at our 1917 Avenue M location. Include a copy of the RMA email that you receive in the return package.
Packages returned without an RMA on the package label will not be received. Items must be returned in brand new condition, in their original manufacturer's packaging, in order to be refunded. Please pack the return securely so that it does not get damaged in transit.
Ship returns to:
The Judaica Place
Attn: Returns Dept.
RMA: (Number issued must go here)
1917 Ave M
Brooklyn NY 11230
We will contact you to confirm receipt and refund of your return as soon as it is processed.