Everyday Free Shipping and Flat Rate Shipping
Free Standard Shipping on Orders over $79
$9.95 Flat Rate Standard Shipping (orders under $79)
Offer Details: Free Standard Shipping with any online purchase of $79 (merchandise subtotal is calculated before sales tax, before gift wrap charges, before product customization, and after any discounts or coupons). Offer applies to Standard Shipping to one location in the continental USA including Puerto Rico. Orders qualifying for Free Shipping will be identified with "FREE" next to the Standard Shipping option. Orders qualifying for Flat Rate Shipping will be identified with "$9.95" next to the Standard Shipping option. Shipping surcharges may apply for all shipping methods due to size, weight or special handling required. (These charges are indicated on the appropriate product information pages and will be displayed in the shipping method subtotal of your order.) If you select a shipping method other than Standard, shipping charges will apply accordingly. Offer is subject to change without notice.
Click Here for Shipping FAQ
Due to the COVID-19 EPIDEMIC, TRANSIT TIME WILL BE DELAYED UP TO A WEEK. PLEASE CONSIDER THIS WHEN PLACING YOUR ORDER. Most orders leave our facility within 1-2 business days. Transit time will vary depending on your location. As soon as your order leaves our facility, you will receive a tracking number by email from firstname.lastname@example.org. Search "Ready to go" in your email inbox to locate your tracking number. If you don't see your "Ready to go" email please check your spam folder as it might have ended up there, even if you got your original order confirmation email to your inbox.
Keep in mind that Jewish and legal holidays may affect shipping times. Custom orders may take longer depending on the production time of the products you ordered. Estimated transit times for our shipping methods are below:
In Store Pickup - Please wait for "Ready to Go" Email FREE!
Standard - Transit time: 4-10 business days FREE for all orders over $79
Premium - Transit time: 3-5 business days
Express - Transit time: 2-3 business days
Overnight - Next Day Delivery - Order by 10am EST
The pricing for the Premium, Express, and Overnight options will be calculated automatically, once the item is added to the cart, and all the billing and shipping information is entered into the checkout page.
Currently we only ship within the USA and Puerto Rico.
We suggest having your order shipped to someone who may be coming to you from the USA, and they can bring it to you.
You can use a foreign billing address or a foreign credit card if you live outside of the USA, so you can ship an order to anyone in the USA.
In order for the foreign billing address to function as an option on the checkout page, the shipping address must also be present. However, if you want to actually ship to that foreign address, it won’t work.
The first step would be to make sure all of your information is filled in correctly, including your USA shipping address and your credit card information. Note: If you are using a WebStore Coupon, please make sure the total reflects the Coupon discount before you click on “Confirm & Pay Now.”
The second step is to make sure the following checkboxes are checked off:
“Ship this order to the billing address above.'' (Select this option if you are choosing In-Store Pickup OR if you are shipping your order to the billing address entered.)
“No thanks, I'll create an account later.” (Select this option if you do not have an account and do not want to create one now. If you think you may have an account but you don’t remember, click on “Login if you have an account”, and enter your email address. If you do not remember your password, click on “forgot your password?” to reset your password.
The third step is to make sure that a shipping method is selected. Please note: The shipping methods will only appear once all of the rest of your information is filled out.
After ensuring that these 3 steps are followed, click “Confirm & Pay Now”. If you receive an error message with a code number, it will have a description following it which explains what was entered incorrectly. Try to adjust that part, and if it still doesn't work, please contact us by phone, email, or web chat, and we will do our best to assist you within business hours.
When an order is placed over the website, a pending charge will be placed on your credit card. It will not actually be charged until we process the order.
You can change or cancel your order until your credit card has been processed. Once your order has been processed, your order has left our facility and we cannot make any adjustments to your order.
If you would like to add another item, change the shipping address, or cancel your order, please email us at email@example.com right away with the new shipping address, Product ID of the additional item you would like, or cancellation request. If we are able to make the change or cancellation, we will confirm with you.
Once the order is shipped, you will receive an email with your tracking number. Please note: Since emails are automated through the original order, the revised shipping address will not be reflected on the receipt and the tracking number email.
If the order has not been processed yet, please contact us right away, and we can cancel your order. That way, you can place the order again with the coupon code.
You can use one (1) coupon code per order. To redeem multiple coupon codes, place a separate order using each coupon code.
Here is how to redeem your coupon code:
At checkout, place your coupon code in the check box ‘WebStore Coupon’ and press the tab button on your keyboard. You will then see the promotion reflected in your order total. If you don’t see the promotion reflected in your order total, either the coupon code was entered incorrectly, or the coupon is not applicable to the item(s) in your cart.
We accept returns of products when a Return of Merchandise Authorization (RMA) is issued within 7 days of the shipment’s arrival date.
Seasonal items, sale items, specialty items, custom orders, and Sacred Writings (Tefillin, Mezuzahs, Megillahs, etc.) cannot be returned.
For efficient processing, RMA must be requested within 7 days of receiving your damaged order. To report your damaged order, please follow the procedure below for filing for an RMA. Please retain both the item and its packaging materials.
After receiving your RMA request, we will request a picture of the damaged product for evaluation. If we can determine from the picture that the item is beyond repair, we may issue a credit without your shipping the item back to us.
If it's not possible to determine the severity of the damage from the picture, then you may ship the item back to us. Upon receipt, if the item does indeed have a manufacturer defect, we will refund you the cost of both the item and the return shipping up to $9.95. If the item is not damaged and simply did not meet your expectations, we will refund you the cost of the item.
In the case that the item is damaged and you would like a replacement of the same item, we will ship you a replacement at no charge. If the item is not damaged, you may be charged both the original shipping cost of your order in addition to the shipping cost of any replacement products that you choose to order instead.
Returns can be shipped or dropped off at our 1917 Avenue M location. Include a copy of the RMA email that you receive in the return package.
Packages returned without an RMA on the package label will not be received. Items must be returned in brand new condition, in their original manufacturer's packaging, in order to be refunded. Please pack the return securely so that it does not get damaged in transit.
Ship returns to:
The Judaica Place
Attn: Returns Dept.
RMA: (Number issued must go here)
1917 Ave M
Brooklyn NY 11230
We will contact you to confirm receipt and refund of your return as soon as it is processed.