Usually ships within 1-2 Business Days unless otherwise noted. Most orders ship within 24-48 hours. Custom orders may take longer depending on the particular merchandise.
Shipping times will be delayed by both Jewish and legal holidays.
Domestic Orders are shipped ground unless otherwise requested. Ground service takes anywhere from 1 to 10 days.
Overnight, second and third day shipping is available upon request.
What "Let Judaica Place choose Best Shipping Method" Means:
This option will usually arrive within 3-10 Business Days.
This allows Judaica Place to choose the least expensive, yet most efficient manner to get your package to you. For your convenience we will choose the best shipping carrier that will expedite the order and ensure that the merchandise will arrive in perfect condition.
Unless otherwise requested, we will decide which method of shipping best suits your order and that will benefit you the most.
In the event that a package does not arrive within 10 business days from when it is shipped, feel free to contact us. We will look into the shipment status, and do our best to make sure that you receive your package in the most timely way possible. After the shipping carrier (i.e. UPS/USPS) reports that a package has been delivered, Judaica Place is no longer responsible for the package, but we will try our best to make sure that you receive it. After Judaica Place ships a package we can no longer change the shipping address.
In order to facilitate your order in the quickest way - in the event that a product is out of stock and it will hold up your order we reserve the right to adjust your order to reflect the missing item and ship your order right away. As long as your order has more than 50% of the dollar value, we will fill your order. If the missing item is available to us we will ship it at no shipping charge, otherwise it will be adjusted on your order. If for any reason you would like us to contact you regarding this please include a message on the checkout page and we will be happy to do whatever we can for you.
All our shipping rates are for the US.
International Orders are available upon request, please email us at firstname.lastname@example.org
For your convenience, you can file for a Return of Merchandise Authorization (RMA) within 7 days of receiving your order. Upon receipt of your return, you will receive a full refund to your original form of payment provided that the item is returned unused and in its original mint condition. Returns must be received with RMA within 14 days of the date your RMA was issued. All return shipping costs are your responsibility.
Please note, if you received free shipping on your order and return all or part of the order, you will be subject to the full shipping cost for the entire original order.
If your order was received damaged: Please follow the above procedure for filing for an RMA. RMA must be requested within 24 hours of receiving your damaged order.
We will request a picture of the item before shipping it back to us so our quality department can evaluate the item. If we can determine from the picture that the item is beyond repair, we may issue a credit without your shipping the item back to us.
If it's not possible to determine this from the picture, then you may ship the item back to us. Upon receipt, if the item does indeed have a manufacturer defect, we will refund you the cost of both the item and the return shipping up to $4.95. If the item is not damaged and simply did not meet your expectations, we will refund you the cost of the item.
In the case that the item is damaged and you would like a replacement of the same item, we will ship you a replacement at no charge. If the item is not damaged, you may be charged both the original shipping cost of your order in addition to the shipping cost of any replacement products that you choose to order instead.
Seasonal items, sale items, specialty items and custom orders, cannot be returned.
For efficient processing please report all damages or missing items within 24 hours of receiving your package.
Packages returned without an RMA will not be received.
Please include all your contact information including email address and phone number in the package.
Include the RMA number, and wrap the package securely so that it does not get damaged in transit.
RMA: (Number issued goes here)
The Judaica Place
Attn: Returns Dept.
1917 Ave M
Brooklyn NY 11230